Refund Policy

1. Refund Policy Overview

At Sixth Car Rent, we aim to provide a clear and convenient booking experience. This Refund Policy explains how cancellations, eligible refunds, security deposits, and payment-related issues are handled for reservations made through our website or authorized booking channels.

Refund eligibility depends on the booking terms, cancellation conditions, payment status, and the rental provider's applicable policies. Please review the terms shown at the time of booking.

2. Cancellation and Refunds

If you cancel a reservation, the refund amount, if any, will depend on the cancellation policy displayed during the booking process or provided in your booking confirmation.

• Eligible refunds are processed according to the applicable booking terms.
• Cancellation fees may apply where specified in the booking conditions.
• Some promotional, discounted, or prepaid bookings may have restricted refund eligibility.
• Please retain your booking confirmation and cancellation reference for assistance.

3. Customer-Initiated Cancellations

If you need to cancel your booking, contact us as soon as possible using the contact details provided on our website or in your booking confirmation.

The cancellation request will be reviewed against the terms applicable to your reservation. Any refundable amount will be calculated after accounting for applicable cancellation charges or other deductions expressly permitted by the booking terms.

Submitting a cancellation request does not automatically guarantee a full refund.

4. Cancellations by Sixth Car Rent or the Rental Provider

In certain circumstances, a reservation may need to be cancelled because of vehicle unavailability, operational issues, or other circumstances affecting the rental service.

Where a cancellation is made by Sixth Car Rent or the applicable rental provider, we will communicate the available options. Depending on the booking terms and circumstances, these may include an alternative vehicle, a rescheduled booking, or a refund of the eligible amount paid.

Any refund will be handled in accordance with the applicable reservation terms and relevant law.

5. Security Deposit Refunds

If a security deposit is required for your rental, its amount, payment method, and refund conditions will be communicated through the applicable booking or rental terms.

• Deposits may be returned after the vehicle is returned and the rental is checked.
• Outstanding rental charges, documented damage costs, or other amounts permitted under the rental agreement may be deducted.
• Any deductions should be assessed under the applicable rental terms.
• Bank or payment-provider processing times may affect when the refunded deposit appears in your account.

The time required to release a deposit may vary depending on the payment method and the rental provider's procedures.

6. Payment Processing and Refund Method

Approved refunds will generally be returned through the original payment method wherever possible. If this is not possible, we may contact you to arrange an appropriate alternative, subject to verification and applicable requirements.

Sixth Car Rent may request booking details or payment confirmation to verify a refund request before processing it. Never share your password, card PIN, or OTP with anyone claiming to process a refund.

7. Refund Deductions

Where permitted by your booking terms, the amount refunded may exclude applicable charges, including:

• Cancellation fees disclosed during booking.
• Rental charges for services already provided.
• Additional usage, mileage, or extension charges due under the rental agreement.
• Documented vehicle damage or other contractual charges, where applicable.
• Other non-refundable fees clearly disclosed before confirmation.

Deductions will be subject to the applicable booking agreement and relevant consumer protection laws.

8. Refund Processing Timeframe

Once a refund is approved, the time it takes to reach your account may depend on your bank, card issuer, payment gateway, and the original payment method.

We will communicate any available refund status or reference details when applicable. If the expected processing period has passed, please contact us with your booking ID and payment confirmation so we can help investigate the status.

9. Non-Refundable Charges

Certain charges may not be refundable when this condition was clearly disclosed as part of the booking terms and is permitted by applicable law.

Examples may include specified booking fees, services already delivered, or charges associated with a non-refundable reservation. The exact conditions applicable to your booking will be those communicated before you confirm your reservation.

10. Refund Requests and Disputes

If you believe your refund has been incorrectly calculated, delayed, or not received, please contact our support team. Include the following information to help us review your request:

• Your booking or reservation ID.
• The name and email address used for the booking.
• The payment date and amount.
• Cancellation confirmation or relevant supporting details.

We will review the information provided and respond as soon as reasonably possible. Please avoid sending full card numbers, passwords, OTPs, or other confidential payment credentials.

11. Changes to This Refund Policy

Sixth Car Rent may update this Refund Policy when our services, booking processes, or applicable requirements change. Updates will be published on this page with a revised date where appropriate.

The terms applicable to an existing reservation may depend on the conditions presented and agreed to when that reservation was made.

12. Contact Us

For questions about cancellations, refunds, or deposit releases, please contact Sixth Car Rent using the details below.